KM
Kulane M
1 reviews | Active since May 2024
01 Jul 2025, 12:48
Poor service received
So disappointed with standard bank vehicle finance regarding a recent transaction on my account, Despite my clear request to cancel a second debit order, I was still debited twice for the same payment on 30th.
This is not only unacceptable, but it also reflects poorly on the responsiveness and reliability of your customer service. I took the necessary steps in good time to prevent this issue, yet it was ignored or mishandled.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
01 Jul 2025, 12:53Dear Kulane
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Jul 2025, 12:53
Official
Dear Kulane
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
KM
Kulane M's updateReviewer Update
03 Jul 2025, 09:28It's becoming increasingly concerning that I have not been able to get the necessary support on this matter. The delay is particularly difficult as the refund is needed to meet essential household needs. I kindly ask that this matter be prioritized as doing a debit order dispute via the bank will negatively affect my credit score
KM
Kulane M's update03 Jul 2025, 09:28
Reviewer Update
It's becoming increasingly concerning that I have not been able to get the necessary support on this matter. The delay is particularly difficult as the refund is needed to meet essential household needs. I kindly ask that this matter be prioritized as doing a debit order dispute via the bank will negatively affect my credit score