KB
Kenneth B
1 reviews | Active since Jan 2020
10 Jan 2020, 14:21
Poor service re: monthly statements
Repeatedly I ask for my monthly current account statement to be emailed to me. Month after month I have to phone to request it. Often when it is emailed, it is the wrong month!!! How can such stupid mistakes be made? Surely this is an automated service? Every 3 months there is a hiccup in this service. SO SICK OF PHONING!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
11 Jan 2020, 05:55Hello Kenneth,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply11 Jan 2020, 05:55
Official
Hello Kenneth,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
KB
Kenneth B's updateReviewer Update
11 Jan 2020, 10:51In your response I see no solution or attempt to solve the problem!! An apology for an ONGOING problem is not a solution. My respect for an organisation to which I have remained loyal for 50 years is rapidly diminishing.
KB
Kenneth B's update11 Jan 2020, 10:51
Reviewer Update
In your response I see no solution or attempt to solve the problem!! An apology for an ONGOING problem is not a solution. My respect for an organisation to which I have remained loyal for 50 years is rapidly diminishing.
Standard Bank's replyOfficial
22 Jan 2020, 09:41Dear Kenneth Bond
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply22 Jan 2020, 09:41
Official
Dear Kenneth Bond
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***