Poor service provided by "Chockey C Awolesi" <***>

I and a private banking client and have verbally requested a simple increase of my monthly EAP, above the value permissible. via the self help, online portal. I have been a client of SBSA from 1994 and has furthermore been a Private banking client for years. My Private banker was Ramokoni Mphela (she was excellent) however she was replaced by Lucas Mogapi (very poor service), only to phone today and find that he is on sick leave. The person helping me were at first understanding and polite indicating that she understands and confirmed that she would be sending me an e-mail to confirm the instruction of lifting the EAP limit. This request was made due to an urgent investment transfer that I had to make, only to find that the request was forwarded without my e-mail sent 12:59. Therefore the third party requested information that had been communicated in writing (e-mail) due to the delay, I phoned only to be questioned on what I wanted to be done!!!! I am a very disappointed client who expects better service on the Private banking package! This poor service was rendered by "Chockey C Awolesi" <***>