Poor service, promises made and not kept

In May 2014, I visited Northgate Branch of Standard Bank, advising them that I'd be out of the country for about 12months. They advised Fica (I realize this is a Government requirement) needed to be updated, as I had no documents being sent to my residential address in Randburg, one of their consultants very kindly accompanied me home and confirmed my residence.<br> I was assured that using my Standard Bank credit cards outside the country would not be a problem. However, I was subsequently emailed and advised I need to call at a branch and re-fica myself....I called their call centre explained I'm out the country, I was again re=assured all was in order. Alas when I tried to use my card it was declined. I again e-mailed them ( about 3 times trying to explain that I was physically unable to call at a branch, but would do so in July 2015 when I would be back in the country. I received an e-mail apologizing for their poor service, and was reassured that the Fica would be lifted on a temporary basis until July, when I would be able to address their issues...remember that I had dealt will this in May 2014 BEFORE leaving the country. Today I tried to use my card and was declined!!!