Poor service private banking

<p>I came into the Bedford Centre branch on Saturday to upgrade my account to a private banking account. While at the branch the system went down. </p> <p>The man helping me said he would send the details through to private banking and they would finish the process. </p> <p>I left feeling like everything would be sorted out shortly. </p> <p> </p> <p>As as of yet. I have not been close tagged by anyone from standard bank. I have tried phoning the private banking number and you wait for very long at a call centre, I emailed the private banking adress and have not received a reply I also tried the Facebook messenger approach set out in the automatic response and there was still no one to help me. </p> <p> </p> <p>I am very close to changing banks as this is not the service I expected when I decided to change to private banking. </p>