Poor Service (Prestige Account)
Hi
I sent my Banker an email requesting Bank Statement (August 2023) and I am still waiting for her response. I think it is best to close my Account as the service I am receiving from Standard Bank is not what I expected as I am a Prestige Account Holder or maybe I do not understand services offered for this account.
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Replies (2)
Standard Bank's replyOfficial
29 Oct 2024, 09:21Hi Tladi
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply29 Oct 2024, 09:21
Official
Hi Tladi
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
01 Nov 2024, 08:59Hi Tladi
Thank you for taking our call. As per our conservation an email was sent to the banker to assist with the reversal of the monthly fee charged.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team ***
Thank you for taking our call. As per our conservation an email was sent to the banker to assist with the reversal of the monthly fee charged.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team ***
Standard Bank's reply01 Nov 2024, 08:59
Official
Hi Tladi
Thank you for taking our call. As per our conservation an email was sent to the banker to assist with the reversal of the monthly fee charged.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team ***
Thank you for taking our call. As per our conservation an email was sent to the banker to assist with the reversal of the monthly fee charged.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team ***