Poor service/poor planning/poor problem solving

Friday 25 Sept 9.30. The queue was LONG snaking right through into the hallway between the consultants. There were only THREE tellers on duty.This was bad planning for the end of the month, the day after a public holiday, AND a Friday to boot. The clients were all unhappy. I left my husband in the queue and went to complain at enquiries. BIG DEAL. The \book"was pushed at me. I refused to enter my complaint as it was NOW. Gave up and looked for a manager. Gentleman in one of the offices told me that \""another teller would be coming on shift shortly\"". NOT GOOD ENOUGH! I told him that good forward planning would have prevented the problem. Believe me"