Poor service, Poor Customer service

1 star is actually a bonus. My wish is to give them no stars at all. I’m a client of Standard bank and I recently got vehicle financing from them, but have not made my first installment. It’s been almost two weeks since I have attempted to get them to tell me by how much my installment would be affected if I were to make a lump sum deposit into the account. I have a so-called private banker who has no etiquette, I send him an email and instead of communicating with me or acknowledging receipt of my email, he just forwards my email to the relevant department. He has no personal skills to ensure me that he is seeing to my request nor does he follow up on it. Seemingly everyone is on leave each time I send an email because I get auto responses and the addresses that they include on it as alternatives, are also on leave. I’m frustrated and annoyed and truly wish I could move banks to a more competent bank like FNB. Soon my installment is going to be deducted and I actually wanted to sort this out before then.