POOR SERVICE & POOR COMMUNICATION

<p>Standard bank closed my son's sum1 account because of FICA. I went twice to Melville & San ridge branches last and early this year and provided them with a proof of residence of my levy statement. On both occasions I was informed that the person/s who assisted me previously did not capture/update anything on their system. And again Isubmitted the required documents e and I was promised that they will do the necessary and then transfer the money in my son's closed account my cheque account. THAT NEVER HAPPENED. Today I went to Melville branch to find out why my query has not been attended to. To my suprise I was told that the levy statement from Trafalgar is not accepted. </p> <p> I am very dissappointed in the way my query was handled and the lack of communication from their side . Firstly they failed to resolve my query and secondly they failed to communicate their new requirements for proof of residence.</p> <p>Even when they closed my son's account they never notified me that they are going to close it and the reasons theron. I had to find out when I checked the balance on the ATM after the card did not work and had to enquire inside the branch.</p> <p>This service and communication is undesirable and time wasting on my part as i had to visit their branches four times.</p>