Poor service or NO service

Terrible service at the Standard Bank in Rivonia<br> <br> The Lady at the front desk made me wait for over 25 minutes. Thereafter she went on lunch and had forgotten that I was even there. When I went back to the front desk, my name was not even on the page for a consultant to see me. Is this what you call service. we all get an hour lunch. Can the consultants not be considerate to that. Besides the fact, they are not doing you a favour, they are getting paid to do their job and we pay fee's to bank with them.