Poor Service once again at Standard Bank

The pretty ordinary service that I received from Standard Bank today was the worst. I spoke to a guy by the name of Ronaldo who works in the forensic department who was very rude and very unhelpful. I called in the ********** number three times and got cut off. I saw a p.o.s for the amount of R51.00 go off my credit card which was not authorized and I called in to get reported and get it investigated. Each time I have passed the security questions I got cut off. Now I am left with a blocked card and was query was not even completed. It was really sad that Standard Bank only looks to assist the rich.

With regards to the transaction, the previous shop where I did use the card had an issue swiping wether that was intentional or not I am unsure but the second amount was unaccounted for. Standard Bank for some reason does not notify you for small amounts and I only saw this when I went onto the app.