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Alain S

1 reviews | Active since Mar 2009

30 Apr 2024, 11:28

Poor service once again

Standard Bank have told me that a transaction has declined with a particular merchant for a specific reason.

The merchant has provided the proof in writing that Standard Bank is incorrect.

Standard Bank refuse to put in writing the decline reason.

Surely if Standard Bank claim that there is an issue with a merchant then they should be able to put this in writing so that I can prove this to the merchant.

0
Replies (10)
Standard Bank
Standard Bank's reply30 Apr 2024, 11:32
Official
Good day Alain

We are saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards
Standard Bank Hello Peter Team 
***
AS
Alain S's update30 Apr 2024, 11:34
Reviewer Update
Let's see how long Standard Bank is going to take to resolve this issue !
Standard Bank
Standard Bank's reply30 Apr 2024, 11:37
Official
Good day Alain

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience.  

Kindest regards 
Standard Bank Hello Peter Team 
***
AS
Alain S's update30 Apr 2024, 11:38
Reviewer Update
Copy and paste reply. Show me some action please !
AS
Alain S's update01 May 2024, 22:57
Reviewer Update
Still waiting for your response ?!
AS
Alain S's update02 May 2024, 09:56
Reviewer Update
Hello. Any response ??????
AS
Alain S's update02 May 2024, 16:04
Reviewer Update
Is Standard Bank still open for business ???

What happened to this statement you made ?

" We take these matters very seriously and can assure you that we will be attending to your query with urgency.

We will be taking a closer a look and will get back to you shortly. "
AS
Alain S's update03 May 2024, 08:18
Reviewer Update
Your social media used to be the best working departtment at Standard Bank and now you have joned the rest of the non functional departments at Standard Bank. Shame on you Standard Bank for not being able to email your allegations about a merchant in this day and age !!!!!!
AS
Alain S's update05 May 2024, 07:50
Reviewer Update
You are just trying to get your reply reviews up with Hellopeter by replying, but there has been zero action from your side !!! Shame on your Standard Bank !!!
AS
Alain S's update06 May 2024, 08:25
Reviewer Update
At least I see I am not alone with the all the neagive reviews on HelloPeter !
Standard Bank have gone from bad to worse ...
Keep on lying wih your replies on HelloPeter. At least everything is recorded.