Poor Service once again

Two weeks ago I went to the Killarney Mall branch to apply for a credit card. I was helped - not sure if i should even use that word - by Keketso Sekwati. The systems were not working but he made copies of my documents and promised to contact me either that day (Friday) or Monday.<br> <br> By Tuesday when I hadn't heard back from Keketso, I decided to visit the branch again. Keketso didn't even have the decency to see me but instead sent a junior employee who very tactlessly blurted out that my credid card application had been declined right in the middle of the waiting area.<br> <br> One week later, I email Keketso asking him why my application was declined. He reads my email but does not bother to reply. The Killarney branch number on the internet rings continously and the call centre is unable to assist me in providing me with the branch manager's contact details.<br> <br> Dealing with Standard Bank is ALWAYS such a nightmare!!!! Is this the level of service I am to expect from Standard Bank?