Poor service on immedate payment option.

Standard Bank have introduced the immediate payment option and it costs R50. This morning I had to make an urgent payment and used this option. 45 minutes later the payment still had not been received. I phoned Standard Bank and spoke to a very nice young lady who checked and said that it was on pending. She then asked if I had paid to this account before. I do on a monthly or so basis. She then lifted the pend and the money was received within 5 minutes. My point is that if you are paying R50 for immediate payment it should be just that, and not having to have the customer phoning some 45 minutes later asking why it has not been paid already. I will not use this facility again as I think it is a waste of R50. Immediate should be exactly that Immediate. Very poor service from Standard Bank.