Poor service on application

I want to open a Business Account, This mean I want to buy a product. But an application on the web ends in nothing. The email button does not work. The complaints process on the website does not work. The submit button does not work. If I call in to the call centre I had to hold the line for 35min whereafter the call dropped. Now all the Banks are equally bad so it is difficult to just go to another Bank. Does Standard want to help me of what should I do???