Poor service on an inward payment

On the 31st of January I received an international inward payment from a friend,who’s been sending me funds occasionally,I called forex and the lady I spoke to at forex was rude towards me she even hung up. I then recalled because I wanted the funds to be credited,I was then told by the following consultant that the previous consultant left a comment on the inward payment,which mean the payment has been sent compliant,Excon and reserve bank for investigation. This process took a further 2 weeks without any communication from anybody or given a turnaround time for conclusion. I kept going to Northgate branch and ask the manager( Sharon) to assist with the issue,she was very helpful in finding out what was going on, but I was told there’s little she can do at branch level about inward payments. I kept emailing qmanpayment enquiries about the issue but they ended up not even responding to my emails. The foreign bank was also sending swift messages confirming the funds is from their bank and they should release. After 2 weeks Excon and reserve bank finished their investigation and said money could be credited. Forex then said they can’t credit because there’s a stop on my account put by a Keagan Naicker. Keagan Naicker then asked for proof of payment and reason for payment so he can remove the stop,that was provided and he removed the stop and forex credited. After crediting the funds Keagan Naicker put another stop immediately and now I couldn’t access the funds because he says he’s doing further investigations,which I don’t understand because reserve bank and Excon had already done the investigation. Now it’s been over 3 weeks and money is stuck inside my account and Keagan Naicker is using his power to make me not get the funds. They’ve asked confirmation from myself,sender and the foreign bank,which was sent but still nothing has been done. I’ve logged a complaint with a service request no: ********** 994 and it still hasn’t been resolved.