Poor service of standard bank insurance

Bad service and its hard to get hold of consultants after getting hold of consultants still problems are not being resolved but I am paying everymonth. My car was bumped on the 16 May 2022 i claimed they asked me to send the car damages via WhatsApp they approved my claim now my car is sticked at panelbeater because they dont want to authorize additional damages. Panelbeater sent them request on the 17 June and till today insurance has not responded to panelbeater request. Since Tuesday calling them spoken to 6 different consultant they kept in saying the matter has been escalated to the internal assessor but no response from their assessor. They are not professional and only after our money. They are the ****s