Poor Service of Standard bank and FNB ********** department

My name is Hester Hastibeer and I am very disgusted in the service of Standard bank. I have been banking with them for over two years and I am extremely disappointed with their service . I have a ***** case going on at Standard bank and this is between them and FNB where I paid monies into a ********** account to FNB and Standard bank says they are going to call me back to let me know what is going on but it looks like I am the only one that seems to be calling them to follow-up. Everytime I call Standard bank they say that they cannot get hold of the legal department at FNB for them to reverse the monies back into my account. They said it takes approximately 48 hours to get back to the bank but it taking a week and I have submitted all documents to the bank. What kind of terrible service is this from a financial institution because the ********** account was frozen the same day. I have been waiting one week for some sort of confirmation so that I can have access to my account. I was dealing the the ***** investigation recoveries and have had absolutely no joy. All I i want is for me to access my account asap. I wish someone would assist me because I am really getting frustrated and angry with the service of this bank and I need my money.