Poor service - no sense of urgency or willingness to assist.

I sent through an application for debt consolidation in August and received an Sms on the 5th of September that I would receive feedback on my application in 7-10 working days, and to date I have not received any feedback on the application. I've made numerous calls to the manager that has been assigned my application Renior Augustus, who shows no desire to assist or even ask for your details to at least assure you that your application is received. The response is always the same when you do manage to reach him "we have a backlog, I'll call you when I get to your application. The frustrating part about all of this is that I am seeking aid before I reach a point where I cannot make payments and get handed over to legal but it seems like that's the route this is headed because of the non chalant attitude and will then be told (when he finally decides to assist) that they can't assist because my accounts have been handed over.

It's disappointing how quick and easy they make it to obtain credit facilities but drag their feet when you need assistance.