CB
Christoline B
1 reviews | Active since Apr 2018
03 Aug 2023, 08:27
Poor service - no response on email sent 11/04/2022 and all follow up emails causing distress
No feedback from Standard Bank on request originally submitted 11/04/2022 (more than a year ago).
My father was retrenched and I waned to take over the bond to assist them, I requested to pay a reduced premium and no feedback was given. My father passed away in March this year and now the bank is sending me an email with ways to sell the property even though I asked again if it would be possible to move the bond to me and pay reduced amounts so that my mother has a place to stay. How does Standard Bank advertise client financial assistance and advise yet they cannot assist the current clients desperately asking for assistance?? I have emailed multiple times and phoned.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
03 Aug 2023, 08:39Good Day Christoline
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Warm Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Aug 2023, 08:39
Official
Good Day Christoline
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Warm Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
03 Aug 2023, 12:21Hi Christoline
Thank you for the details.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for the details.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Aug 2023, 12:21
Official
Hi Christoline
Thank you for the details.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for the details.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
14 Aug 2023, 16:44Good Day Christoline
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Aug 2023, 16:44
Official
Good Day Christoline
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***