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Neville N
1 reviews | Active since Aug 2010
30 Mar 2023, 08:47
Poor service, no response
I am trying to sort some matters with my homeloan, even went into a branch and it seems like this is an impossible siuation and Standard Bank Homeloans doesn't even respond to my emails - very bad service.
1) I want to update my statement delivery method to my email and not my home address in Johannesburg. 2) I need the latest bond statement 3) I need to have the interest rate reviewed
This is proving to be such an impossible task - can someone from Standard Bank Homeloans call me please.
Neville Naidoo *** ***
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
30 Mar 2023, 08:54Good Day Neville
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Mar 2023, 08:54
Official
Good Day Neville
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Standard Bank Hello Peter Team
***
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Neville N's updateReviewer Update
30 Mar 2023, 10:49Neville Naidoo ID ***
Shantle Naidoo ID ***
Shantle Naidoo ID ***
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Neville N's update30 Mar 2023, 10:49
Reviewer Update
Neville Naidoo ID ***
Shantle Naidoo ID ***
Shantle Naidoo ID ***
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Neville N's updateReviewer Update
30 Mar 2023, 10:50Bond ***
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Neville N's update30 Mar 2023, 10:50
Reviewer Update
Bond ***
Standard Bank's replyOfficial
30 Mar 2023, 11:00Hi Neville
Thank you for the details. Our team will get back to you.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for the details. Our team will get back to you.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Mar 2023, 11:00
Official
Hi Neville
Thank you for the details. Our team will get back to you.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for the details. Our team will get back to you.
Kind regards
Standard Bank Hello Peter Team
***
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Neville N's updateReviewer Update
30 Mar 2023, 12:31Thank you so much, so I need to change the address for statement delivery to email *** and physical address to Unit 6 La Roza, 280 Church Street, Gandinagar, Tongaat 4399
Can I get the last bond statement to be emailed to me as well?
Then who can help me to re-negotiate a better interest rate?
Thanks
Can I get the last bond statement to be emailed to me as well?
Then who can help me to re-negotiate a better interest rate?
Thanks
NN
Neville N's update30 Mar 2023, 12:31
Reviewer Update
Thank you so much, so I need to change the address for statement delivery to email *** and physical address to Unit 6 La Roza, 280 Church Street, Gandinagar, Tongaat 4399
Can I get the last bond statement to be emailed to me as well?
Then who can help me to re-negotiate a better interest rate?
Thanks
Can I get the last bond statement to be emailed to me as well?
Then who can help me to re-negotiate a better interest rate?
Thanks
Standard Bank's replyOfficial
30 Mar 2023, 12:43Good day Neville
Kindly await for one of our consultants to contact you shortly.
Kind regards
Standard Bank Hello Peter Team
***
Kindly await for one of our consultants to contact you shortly.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Mar 2023, 12:43
Official
Good day Neville
Kindly await for one of our consultants to contact you shortly.
Kind regards
Standard Bank Hello Peter Team
***
Kindly await for one of our consultants to contact you shortly.
Kind regards
Standard Bank Hello Peter Team
***
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Neville N's updateReviewer Update
30 Mar 2023, 14:39Thanks I received a call from a consultant and he stated he sent a statement, I did not receive anything on *** - alternatively can they send it to *** OR ***, he has spoken with me and verified that I am the homeloan holder
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Neville N's update30 Mar 2023, 14:39
Reviewer Update
Thanks I received a call from a consultant and he stated he sent a statement, I did not receive anything on *** - alternatively can they send it to *** OR ***, he has spoken with me and verified that I am the homeloan holder
Standard Bank's replyOfficial
30 Mar 2023, 14:42Hello Neville
Thank you getting back to us, we have requested our agent to look into this matter.
Kindly await feedback from us.
Kind regards
Standard Bank Hello Peter Team
***
Thank you getting back to us, we have requested our agent to look into this matter.
Kindly await feedback from us.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Mar 2023, 14:42
Official
Hello Neville
Thank you getting back to us, we have requested our agent to look into this matter.
Kindly await feedback from us.
Kind regards
Standard Bank Hello Peter Team
***
Thank you getting back to us, we have requested our agent to look into this matter.
Kindly await feedback from us.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
03 Apr 2023, 12:22Dear Nelville
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Apr 2023, 12:22
Official
Dear Nelville
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***