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Veronica S

1 reviews | Active since Nov 2018

19 Dec 2020, 08:47

Poor service no help

Very poor service. I went into the branch a number of times in brakpan and springs for getting my new card it is now a month and a half and I still don't have my new card. I have canceled my tjeck account 3 years ago an they still leave it active and no one CAn help me. I am so disappointed and will chance my banks

0
Replies (3)
Standard Bank
Standard Bank's reply20 Dec 2020, 03:09
Official
Dear Veronica Van Aswegen

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply24 Dec 2020, 10:05
Official
Dear Veronica Van Aswegen

Thank you for posting your comments. 

An email was sent to you requesting further details. 

Awaiting your response.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply29 Dec 2020, 09:57
Official
Dear Veronica Van Aswegen

Thank you for posting your comments. 

Emails was sent to you requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me.
Kind regards

Clint Petersen
Complaint Resolution Centre
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