Poor service No feedback

We are clients of Standard Bank Insurance - we have a bond on a house. We experienced a burglary (where the SAP was of no help!) The burglars removed STOLE taps. We fixed the damaged, but after a few months we discovered dampness on the walls. We started to fix the damaged and then I decided to ask our insurer to send out a person to evaluate the damage and help us pay for the damage as we do pay a huge premium every month. At first they bluntly refuse. An employee register the claim after I asked several times. Standard Bank send out a plumber which told me that they cannot do/write/see anything before we finished the work!<br> This was the question: please help us evaluate the damage and please help us pay for it! The plumber Standard Bank send was late for the appointment at first and then said they could ONLY test dampness in pipes if we have pressure! Well, we do not even have water! Expensive, poor and unprofessional service from Standard Bank! I phoned and send several emails ... without any joy.