Poor Service, no communication

This is worse bank, they have zero respect for their clients, my blocked my account with out contacting me when I called to try and find out they told me I need to go to the branch with my identity document and proof of residence they need to verify my account mind you I was I was working out of town that week. The following week on a Monday I went to their branch with the documents they requested and they unblocked my account after four working days. This was in June 2023. Now they have blocked my account again no no communication no phone call no email nothing, I called them (+27 (10) ***) I was kept on line for 2 hours while they were trying to figure out the problem,I eventually drove to their branch only to find out they have only 2 prestige bankers in Mthatha I stayed on the line the whole day because there were people who already secured appointments the previous day. Mind you I am 7 months pregnant. I eventually got assisted at 16:30 and I was told the reason why my account is blocked I need to make an arrangement to reduce my overdraft. I made an arrangement to pay then to deduct an extra R1500 every month and told them they could have called instead of blocking my account. They promised to unblock it after 48 hours, now its day 4 my account is still blocked. I am seriously considering changing bank before my next payday.