Poor Service - No Accountability - Long Phone waits

I have 2 home loans with standard bank. They have the worst service. People take messages and promise to have consultants call back. Instead one has to call and follow up. I started an application/query in June and it has been ongoing since. I got an outcome which is questionable and open ended.

I have started the process to shift both my home loans to another bank. I am considering closing my accounts and saying goodbye.