Poor Service makes me livid

I cannot let this pass. I recently lost my cards. I have a credit card with Discovery. To replace my card with them took a phone call and they are delivering it to my office. Excellent.<br> Standard Bank-who has been my main bank for the last 15 years, have disappointed me in the following way in the last 12 months:<br> - Numerous phone calls offering me a funeral policy that are nothing more than spam considering I am in no way, shape or form most likely to buy a funeral policy,<br> - Despite having my credit record and having paid back a Student Loan of R 70 000, was unable to match and beat a competitors interest rate quoted for a car I wanted to buy,<br> - When I tried to reorder a card via the phone number, I was told that I couldn't do that over the phone since the bank did not have valid proof of address,<br> - When I got a temporary bank card so I could use internet banking, the bank set my EAP limit to 0. I had to go to the bank to transfer my beneficiaries,<br> - Long queues that move slowly despite my card being ready to collect - the queue moved by 3 places in 20 minutes.<br> <br> I am seriously considering moving my bank to FNB since Standard Bank seem to have more pressing matters than service.