LS
Lorinda S

1 reviews | Active since Mar 2017

28 Mar 2017, 06:25

POOR SERVICE - limit increase

<p>Let seee, I request to increase my limit to make payments and the lady phone me and say she cannot alloud me to put it up more as this is my salary!!!!!! so who is she to decide how much money i getting into my account and can make payments to???? you decide i need to explain my money to you why i need to make more payments!!!!! this is rediculous and i want this been sorted out asap! or i'm closing my acount.! i do not need to explain why i need more limit increase on any of my accounts. .. your app is not working on the windows phone i cannot work on any of this systems. YOU TAKING EVERY MONTH MONEY FOR MY ACCOUNT BUT THIS IS THE SERVICE IF YOU CAN CALL THIS SERVICE. </p>

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Replies (2)
Standard Bank
Standard Bank's reply28 Mar 2017, 10:27
Official

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards


Complaint Resolution Centre
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Best regards,

Standard Bank
Standard Bank's reply30 Mar 2017, 15:10
Official

Dear Lorinda Snyman

Thank you once again for your posting.

I refer to our telephonic conversation and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Best regards,