LM
Lorna M

1 reviews | Active since Dec 2018

27 Aug 2019, 19:09

POOR SERVICE LED TO CAR BEIMG THREATEND TO BE REPO

Well i was financed with STANDARD BANK..i was unfortunatley retrenched from work in March 2019..was out of work for 4months..i couldnt pay my installments and that led to my car in arrears...in between those months of unemployment i kept communicating with the consultants that called me...not one of them explained to me the down fall of not paying..not even my dealer who made me sign the contract And i think everyone would vouch when i say when they explain as you about to sign..they just state the basics of paying for 5years..the interest etc...NOT ONCE did they tell me about the negative side of things. Its so hurtful that im being THREATEND that my car will be taken away if i dont pay the full 200k..i mean if i had that kind of money i would have bought the car cash.

In 30years of my life..iv never had a debt and my record has been great until this year. NO THOROUGH EXPLAINATION WAS GIVEN TO ME AS IT WAS MY FIRST TIME BUYING A CAR. everyone kept on agreeing to my request of extention on my installments. i was EVEN GIVEN THE SUMMONS PAPER THAT I GOT LATE..IT WAS GIVEN TO MY NEIGHNOURS..THEY WERE NOT IN AN ENVELOPE I DID MOT EVEN SIGN FOR THEM..I GOT IT VERY LATE ..

IM VERY FRUSTRATED ..STANDARD BANK HAS SHATTERED MY EXPIRIENCE OF SOMETHING THAT COULD HAVE BEEN GREAT...I TOLD THEM I STARTED WORKING IN AUGUST AMD I WAS WILLING TO PAY ALL THW MONEY IN AREARS WHICH WAS 13K...BROKEN TO THE CORE

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Replies (3)
Standard Bank
Standard Bank's reply27 Aug 2019, 22:33
Official
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre 
LM
Lorna M's update28 Aug 2019, 08:41
Reviewer Update
i am very unhappy and disappointed..i would like to even add that why i was not even told that my contract has beem terminated...i didnt even know i was summomed bcz they gave my papers to neighbours..i found out recently ...this is un ethical and unprofessional...i would like to speak to a re9levent person..because everything i heard yesterday was the first time hearing them and they claim i was told
LM
Lorna M's update28 Aug 2019, 11:53
Reviewer Update
can i get the relevant person to talk to feom standard bank