PS
Phumzile S

1 reviews | Active since Jun 2016

29 Jul 2020, 11:16

Poor service lack of respect for elderly people.

So much for taking care of elderly people. My 76 year old mom and her 70 year old society member went ro Standard bank wonderpark to draw money for their society funeral cover. The security refused for them to walk in he said "they must join the queue plus they put chairs for them meanwhile they put +-5 chairs. Where they had to start the queue there was no sign of chairs, no shade plus they were in the cold.

When we asked to see the manager he then said" the manager is in a meeting"

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Replies (2)
Standard Bank
Standard Bank's reply29 Jul 2020, 16:04
Official
Dear Phumzile

Thank you for posting your comments. 

Your matter was escalated accordingly. We will revert to you as soon as possible. 

Kind regards 
Complaint Resolution Centre 
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Standard Bank
Standard Bank's reply04 Aug 2020, 08:09
Official
Dear Phumzile

Please note contact has been made with you, therefore this matter is closed.

 Kind regards 
Complaint Resolution Centre 
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