Poor service/lack of knowledge

I phoned the help desk at the branch 3 times regarding information and queries I have. I received very good assistance from Marlize each time, who put me through to the consultants. I finally got a chance to speak to Maria (the consultant) after she neglected to phone me back the 2 previous times I called.<br> Out of the 6 question/queries that I had, 4 of them could not be answered by her (\because she can't see it on the system...")"