Poor Service / Lack of follow up

Good day ,

It is sad that I have to stoop to this level of having to write a review. However , calling doesn’t seem to be helping my situation.

I reported last week that two charges went off my bank account and I did not know what it was for , went to the bank and completed a statement of dispute; received an sms on 01/08 stating that it has been resolved and I will be contacted , today 07/08 I called the call center to follow up and was on the phone for 32 minutes and could not get an answer as to was the resolution was ??? I ended the call , as I was so frustrated . I also reported another charge to the ***** dept...that went off on my account last week , I also got a case number and a service request no. - I tried to give the numbers so I can get an update and was told to go to the bank and complete another statement of disputes ... after I was told last week that I will be called with an update ?

While I was on this call , I received another call on my Mobile phone from standard bank authorization dept requesting time to confirm a charge of over R9000 to be authorized by one time travel ... which I had no clue of ... I declined the authorization , as I was not the one who tried to use my card ... the weird thing is that I had just collected my new Cheque card 15-20 min prior to this call from the Promenade branch ... so I am not sure how people are using my card if I didn’t even have it in my possession? Could it be an inside job ? I do not know what to think... I’m just frustrated that I am not able to get a clear answer.

I’m sorry to be a pain, but can I please just get this issue resolved ???

Kind Regards