Poor service, lack of feedback and unauthorised changes to my account.

<p>This is not the first time I have had poor service from Standard Bank. Not only they they make decisions in my behalf without my consent but the lack of feedback is abysmal.</p> <p>I have tried calling their customer service number a few times and eventually gave up after being welcomed by a "we are experiencing high call volumes..." and having to hold the line for an excessive amount of time.</p> <p>So I decided to call in person at one of their branches to resolve an issue with my credit card statements and ironically I was told to call they customer service. I informed the receptionist I wanted to speak to a banker but he insisted I should call Credit Card Division.</p> <p>I tried calling again with the same frustrating result: "we are experiencing high call volumes blah, blah blah"</p> <p>As a last resort I decided to email them with my query and an automated response informed me that someone would have contacted me within 48 hours. 72 hours later and no one has made an effort to acknowledge my email even though I had confirmation that it has been delivered and read.</p> <p>They know where to find we when they want to sell me an insurance policy.</p>