POOR SERVICE IS TRIED TO BE RECTIFIED WITH FURTHER POOR SERVICE. ONLY LIP SERVICE FROM STANDARD BANK MONTAN

This relates to my previous complaint about Standard Bank and the response I got back assuring me that the poor service would be rectified. The response back and the assurance that the poor service would be rectified came from the Branch Manager of Standard Bank, Montana Park, Pretoria (Kolonnade Shoping Centre). I was informed his name is Sipho

We were informed on Friday afternoon that the card was ready for collection at the Montana branch of Standard Bank. My wife and daughter went Saturday morning to collect the card. No special arrangements were made by the Branch Manger for the collection so my wife and daughter had to stand one and a half hours in the queue waiting. Eventually when the consultant handed my wife the new card and tried to activate it, it could not be activated. The Consultant said she would have to contact the IT section on Monday and would take another 14 working hours to sort out.

CAN YOU BELIEVE IT ONE MORE WEEK AND IT WILL BE A MONTH THAT MY DAUGHTER HAS BEEN TRYING TO OPEN A SIMPLE ACCOUNT WITH STANDARD BANK. BY THE TIME SHE EVENTUALLY GETS THE CARD IT WILL BE OVER A MONTH.

THIS IS POOR SERVICE ON POOR SERVICE.

THIS LEFT ME WITH NO OTHER CHOICE BUT TO POST ANOTHER POOR SERVICE HELLOPETER REPORT.

STANDARD BANKS SERVICE IS NON EXISTENT AND ANY APOLOGY AND PROMISE TO RECTIFY THE SERVICE IS ONLY LIP SERVICE. NO ACTION ACTUALLY TAKES PLACE

ABSOLUTELY DISGUSTING SERVICE.

MAYBE WE SHOULD JUST WALK AWAY AND GO TO CAPITEC BANK. AT LEAST OUR PROBLEMS WILL BE GONE.