Poor service. I need my credit card ASAP.

I am still waiting for my card. I app**** for a credit card online on the 5th July n the following day a lady called me to verify the application and told me it was approve for a limit of R48000. The consultant said I should choose a branch where my card can delivered to and I chose maponya mall branch. The card was supposed to be at maponya within 3 to 5 working days and today its the sixth day and I haven't received the sms to fetch my card. I called the branch a couple of times but no one answers. I called the call center at the transactional acc department and they said they can't see the card anywhere on the system. My application ref is (tb-dsjqy) and my ID number is ***. I need urgent assistance. The last ref I got for my last call is ***. I did send the docs requested to the online application email on the same day of the application.