Poor service Home Loans Department
We have requested for Amendment of Attorneys on our bond application from the 27th August 2020 to the attorneys of choice, we have sent numerous emails and calls to your offices, Today being the 16th of September 2020 a month from the date our bond was approved we have not yet processed with the registration all becouse you do not want to amend the attorneys of our choice, Kindly assist in resolving the matter as an urgent matter or proceed with cancelation so we can look for a bbank that will treat us with respect and return our emails
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Replies (2)
Standard Bank's replyOfficial
16 Sept 2020, 14:17Dear Vutlhari Nkuna
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply16 Sept 2020, 14:17
Official
Dear Vutlhari Nkuna
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
06 Oct 2020, 10:30Good day Vutlhari,
We have received your complaint and would like to assist you further.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards Complaint Resolution Centre
We have received your complaint and would like to assist you further.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards Complaint Resolution Centre
Standard Bank's reply06 Oct 2020, 10:30
Official
Good day Vutlhari,
We have received your complaint and would like to assist you further.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards Complaint Resolution Centre
We have received your complaint and would like to assist you further.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards Complaint Resolution Centre