Poor service from your staff

I made enquiry online for a personal loan yesterday I was given an amount I qualify for . I was on the phone for 45 mins yesterday because i was told contact the customer care centre to complete the application but was not able to speak to anyone regarding the application, I was transferred to as much as 6 agents kept on coming to House loans and they did not want to help me there today after been transferred to the 3rd agent speak to someone regarding the loan she said I can go to my nearest branch now at the branch I'm told the system has been of line for the whole day I mean really? In a big mall like Centurion mall it can't be fixed so the carry on without trying to do anything about it, I rushed from my work to the branch, I am so dissapointed all I want to know is am I getting the loan or not