NS
Nicolla S
1 reviews | Active since Jun 2018
04 Sept 2024, 13:57
POOR SERVICE FROM VEHICLE FINANCE DEPARTMENT
Standard bank has poor customer service in their vehicle finance department, I spoke to Sifiso Mathebula and asked him to transfer me to his manager to assist as he wasnt able to and he didnt transfer me, nothing has been resolved, im being charged interest because of someone from the accounts who didnt debit my account when they were supposed to! I need someone to call and assist me ASAP
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
04 Sept 2024, 14:05Dear Nicolla,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Sept 2024, 14:05
Official
Dear Nicolla,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
NS
Nicolla S's updateReviewer Update
05 Sept 2024, 08:49Please stop sending me rude customer service agents to phone me, I dont appreciate being talked to by someone who doesnt know how to talk to customers properly, customers are always right and should be happy but it seems the ones at standard bank arent trained well.
NS
Nicolla S's update05 Sept 2024, 08:49
Reviewer Update
Please stop sending me rude customer service agents to phone me, I dont appreciate being talked to by someone who doesnt know how to talk to customers properly, customers are always right and should be happy but it seems the ones at standard bank arent trained well.
NS
Nicolla S's updateReviewer Update
05 Sept 2024, 11:40Good day,
I have been answering the calls and no one is talking on your end.
I have been answering the calls and no one is talking on your end.
NS
Nicolla S's update05 Sept 2024, 11:40
Reviewer Update
Good day,
I have been answering the calls and no one is talking on your end.
I have been answering the calls and no one is talking on your end.