Poor service from VAF department

Good day

Kindly assist with calling my aunt,she settles her car finance on the 11 /11/2022 and her debit order went through from her account on the 15/11/2022 which she had no problem with it because already it was late for her debit order not to go through her account but the problem is she is been going up and down asking the account to be closed and payment reversed to her account but she hasn't got any help. Consultant at the branch they are taking her from pillar to post and some end up telling her that they don't know how to assist her.At the VAF department she was assisted by the person by the name of Mthokozisi Shabangu and since she sent her the paid up letter no communication was made,her name is Ramohlale Issabel Phuti IDd No *** ,contact ***.Please contact her and explain how long the despute will be done as she is frustrated by the level of service that she got.

Regards Nthabi