POOR SERVICE FROM STANNIC CUSTOMER SERVICE

I have been trying for a month now to get vehicle papers for a vehicle which was originally financed by Stannic so that I can sell the vehicle. <br> Every time I call I get a different consultant and go through the same explanation as to what the issue is. I have called more than 10 times now with the average call time of probably 30 minutes as I get put on hold and the consultant refers to their 'team leader'. Numerous promises of return calls do not materialise and I am no further with this request than I was 4 weeks ago.<br> I understand that it is not a normal request as the vehicle was originally financed through Marfin which was a JV with Stannic and is no longer in existence, but the vehicle is logged on their system as being financed by them. <br> Seriously after 4 weeks of requests and hours of being put on hold there surely must be someone who can assist!