Poor service from Stanlib RA team

My wife and I invested money into an RA at STD bank in Feb 2019. I had to write a hellopeter complaint to actually get some service to open the accounts. It took 2 weeks to open these accounts. The bank does not provide any email or posted statements so we have no idea how the investments are doing. I created a profile for myself after pillar to post exercise and long phone calls for almost 20 days. I can see whats happening on my account. I helped my wife to set up similar profile for her but the system does not send he email with one time password. We have tried to set up her profile from September 2019 but she is unable to spend 20 days like me chasing up daily and long phone calls as her job does not allow this. The STD bank branch cannot assist so we try call centre all the time and unable to get through. We need to invest more into our RAs but how can we when there is no customer service from the consultants. I am not prepared to waste money to drive to Melrose Stanlib Castle and wait for service like servant. Someone from Stanlib needs to come down to the common ground and help us as customer. Even an email to my wife indicating how her per investment is performing. At the moment this seems to be a national Secret only available to Stanlib staff. Please can someone please assist a customer. Unhappy customers ...***