Poor Service from Standardbank Private Banking

I have logged a ***** case of 3 different transactions which occurred between 14-19 April 2022, against my creditcard, I reported the case on the 14th of April 2022. My creditcard was stopped and a new card was ordered. The next day transactions went through on the new card which were in ordered status. I opened another ***** case, since then I just receive sms’s to say the case is still under investigation. I also send email to my Personal Banker at private banking and didn’t receive any response. I also called her. In the last year whenever I tried to call Standardbank Private banking the service were very poor. I have been a loyal client of Standardbank since 1992 and I must say the service levels have deteriorated, tremendously