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Annette W

1 reviews | Active since Dec 2021

01 Dec 2021, 14:45

POOR SERVICE FROM STANDARD TRUST

Standard Trust is handling my late husband's estate. My husband died in June 2021. Standard have not done too much to help, Every mail I send, I ask them to just confirm receipt - and after no receipt, I send the same mail to all the other numbers I have. I do not not get an answer from any of them. I have asked them about the Letter of Executorship. They do not even bother to keep me updated with that info.

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Replies (2)
Standard Bank
Standard Bank's reply01 Dec 2021, 16:17
Official
Dear  Annette W 

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support.  
 
Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply03 Dec 2021, 11:10
Official
Dear Annette W

Thank you for allowing us the opportunity to look into your matter. 
  
 An email has been sent to you today requesting further details.
  
 Thank you for being a loyal customer. 
   
 Kind regards
   
 Mbali Majozi
   
 Customer Resolution Centre
 Consumer & High Net Worth SA