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Padson M
1 reviews | Active since Apr 2013
15 Nov 2018, 21:25
Poor Service from Standard bank with Fica requirements
I am a Standard bank client, on the 16 August 2018 I received an SMS saying my account is not Fica compliant and on the same week I submitted my ID and Proof of residence at Johannesburg branch where they scanned the documents. Again in October 2018 I took my ID and Proof of Residence to Standard bank Greenstone mall and they scanned them under the club account we have at Standard bank. Now (15/11/2018) my account with standard bank is freezed and I am unable to do anything. This is very inconveniencing. Can someone from Standard bank tell me if I need to submit the Fica documents every second month/Every month. Don't know what to do now, everything is stucked on my life now. This is a very poor service.
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Standard Bank's replyOfficial
16 Nov 2018, 10:38Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply16 Nov 2018, 10:38
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
PM
Padson M's updateReviewer Update
16 Nov 2018, 12:04An apology does not solve the problem if you are not resolving it. Yesterday was the 15th and i have installments to pay (Are you going to take responsibilities of the late payment charges?), there is no food for my kids at home (Are you waiting for my kids to die of hunger before acting on this? (I got paid yesterday but it doesn't feel like)).
Please sort this out. Maybe the next step is to keep quite and approach another bank that will take care of their clients and move everything to them.
PM
Padson M's update16 Nov 2018, 12:04
Reviewer Update
An apology does not solve the problem if you are not resolving it. Yesterday was the 15th and i have installments to pay (Are you going to take responsibilities of the late payment charges?), there is no food for my kids at home (Are you waiting for my kids to die of hunger before acting on this? (I got paid yesterday but it doesn't feel like)).
Please sort this out. Maybe the next step is to keep quite and approach another bank that will take care of their clients and move everything to them.