Poor service from Standard Bank the Glen mall

I logged a query on 24th June 2020 with Standard bank the glen to recall monies paid into the incorrect account a lady by the name Nobuntu Vilakazi assisted me over the phone and said that I should fill in a recall form in order to be assisted. I filled out the forms and sent them to her electronically but she has not responded. I have since sent a formal complaint to the Standard bank complaints department and have not heard from them either.

This is frustrating as well because when I queue outside Standard Bank the Glen mall, I stand outside for hours with no assistance.