CA
Charental A
1 reviews | Active since Jul 2019
18 Aug 2021, 11:33
Poor service from standard bank! Taking advantage of the elderly!
Again I have to deal with standard bank!!!this time for my grandma! My grandma went to the bank on 20July and withdraw R3000, her card got swollen and no money came out. She went to straight to standard bank and you guys could not assist she even opened a case Anna George *** (date:20:07:21) and has been phoning since then to ask for feedback, she has to wait for an hour before anyone can help her and still today she has not been helped!! This is obviously a ***** case, why is she waiting this long to be paid back money that belongs to her. Not her fault standard bank can not secure their clients. This matter has been dragged long enough. Please let it be sorted asap!
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Replies (2)
Standard Bank's replyOfficial
19 Aug 2021, 03:25Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply19 Aug 2021, 03:25
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
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CA
Charental A's updateReviewer Update
24 Aug 2021, 19:50I have not received no feedback as yet regarding the above matter and its almost a week again. I need standard bank to get back to me before taking this matter even further. You guys are ridiculous!!
CA
Charental A's update24 Aug 2021, 19:50
Reviewer Update
I have not received no feedback as yet regarding the above matter and its almost a week again. I need standard bank to get back to me before taking this matter even further. You guys are ridiculous!!