Poor Service From Standard Bank regarding subpoenaed documentation.

I am writing with regards to the bad service encountered at Standard Bank. The Garankuwa Megistrate Court have subpoenaed bank statements of a respondent after he submitted a **** bank statement with a Standard Bank logo to the Garankuwa Megistrate Court in order to avoid paying sufficient child maintenance. To date, Standard Bank has not been able to provide these documents since they were requested on the 3rd of October. Each time we go to court, we get feedback that the bank has not responded to the court as yet. This has resulted in a lot of frustration and an innocent child's right to being sufficiently maintained being violated. The investigation in this case cannot be concluded as a result of this missing piece of information.