Poor service from standard bank online/ telephone loans

Exactly a week and a day since I app**** for a standard bank loan online/telephonically. Have emailed the necessary documents have spoke to four consultants so far after processing my loan application I have been told that my application is on order and to await funds after 24- 48 hours. It's day 8 and im still waiting been speaking to consultants every second day being told the same thing to email documents which I have. I have never been so stressed awaiting funds only to hear something new. My id number is *** may a competent person at standard bank please assist.How long can a loan payout take? I have been mislead so much from the 8th August 2019 awaiting loan payment. Beyond dissapointed.