XS
Xannie S
1 reviews | Active since Jan 2015
24 Oct 2023, 12:42
Poor service from Standard Bank Mobile
6 weeks ago my Standard Bank Mobile Simm started working intermittently I contacted Standard Bank Mobile and received the following reference numbers ***,***, ***, ***, ***, *** and today ***. I have been promised that my concern has been escalated again I cannot receive calls
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
24 Oct 2023, 12:44Hi Xannie
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply24 Oct 2023, 12:44
Official
Hi Xannie
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
26 Oct 2023, 11:09Hi Xannie
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply26 Oct 2023, 11:09
Official
Hi Xannie
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
XS
Xannie S's updateReviewer Update
03 Nov 2023, 11:26Standard Bank Hello Peter Team, Yesterday I went to iStore George and had my iPhone 13 tested. The technician found it to be in good working condition. I however was told by a representative of Cell C to test my Simm in another phone. I then purchased a new iPhone 15 from George iStore and fitted the Simm to it. a few calls were made without any problems. This morning however it was back to square one, and the same problem was experienced. I called the gentleman a Cell C and advised him of the problem, he is trying to assist me again. after 2 months, living with this problem, I have realised that Standard Bank is not going to help me. I am losing business every day. I will have to change Network, away from Standard Bank Mobile, they are a good bank, but should not be in the Cellular Business.
I have written to the Managing Director of Standard Bank Mobile, but of cause he is to busy to look after the Standard Bank client's and their problems.
I have written to the Managing Director of Standard Bank Mobile, but of cause he is to busy to look after the Standard Bank client's and their problems.
XS
Xannie S's update03 Nov 2023, 11:26
Reviewer Update
Standard Bank Hello Peter Team, Yesterday I went to iStore George and had my iPhone 13 tested. The technician found it to be in good working condition. I however was told by a representative of Cell C to test my Simm in another phone. I then purchased a new iPhone 15 from George iStore and fitted the Simm to it. a few calls were made without any problems. This morning however it was back to square one, and the same problem was experienced. I called the gentleman a Cell C and advised him of the problem, he is trying to assist me again. after 2 months, living with this problem, I have realised that Standard Bank is not going to help me. I am losing business every day. I will have to change Network, away from Standard Bank Mobile, they are a good bank, but should not be in the Cellular Business.
I have written to the Managing Director of Standard Bank Mobile, but of cause he is to busy to look after the Standard Bank client's and their problems.
I have written to the Managing Director of Standard Bank Mobile, but of cause he is to busy to look after the Standard Bank client's and their problems.
Standard Bank's replyOfficial
03 Nov 2023, 11:30Dear Xannie
Thank you for getting back to the team with your concerns we truly regret the service received thus far.
We will have our team escalate this matter and provide a resolution.
Please be on the look out for a call from our team.
Thank you for getting back to the team with your concerns we truly regret the service received thus far.
We will have our team escalate this matter and provide a resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply03 Nov 2023, 11:30
Official
Dear Xannie
Thank you for getting back to the team with your concerns we truly regret the service received thus far.
We will have our team escalate this matter and provide a resolution.
Please be on the look out for a call from our team.
Thank you for getting back to the team with your concerns we truly regret the service received thus far.
We will have our team escalate this matter and provide a resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
14 Nov 2023, 16:14Hi Xannie
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Nov 2023, 16:14
Official
Hi Xannie
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***