Poor Service from Standard Bank Mobile

The shockingly shoddy service from this entity makes it increasingly obvious that this is either an entirely separate company from Standard Bank just leveraging on the bank’s customer base or at best an afterthought pet-project running forever in beta mode. Well, here’s the feedback on your trial-run - it’s not working!

The past 2 weeks I’ve been stuck in a loop with their help desk, trying and failing to resolve an issue where OTP is not delivered to my registered phone. I’ve even tried a second number, no success. Now what’s alarming for me is that there is no other option for the customer to move forward on this OTP matter - no walk in branch to assist; no optional usage of email address - just being stuck in perpetual “escalations to the technical department” and follow up assurances that issues been resolved, but dololo..

I’m mildly amused at this point, obviously there’s more reliable mobile providers in the country, so I’m not stuck for options. And Standard Bank if you’re reading this, I suggest that you please impose proper systems and processes to this third party mobile company as they are further damaging your flailing brand.