Poor service from Standard bank Insurance Services.

Telephoned Standard bank Insurance Services on 4 December to add vehicles to existing policy. I made it clear that I wanted the cover as I was collecting a vehicle later that day and wanted to ensure that it was covered. When requesting confirmation and a copy of the updated policy yesterday 27 December, I was told that I had only been given a quote and that the vehicles were uninsured. Numerous requests for a call back since yesterday (specifying times etc.) have not been carried out. A call back in response to a "disappointed" button on the site resulted in receipt of a call this morning and being transferred to the sales department. While talking to the consultant I was cut off. No attempt was made to re-establish the call, despite the consultant having my details. Eventually in desperation to get the required cover I had to phone in and was well assisted by Liesl. Thank you Liesl.